Grand Chancellor Townsville Hotel

ex. Holiday Inn Townsville

334 Flinders Street, Townsville, Australia, 4810  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
^

Grand Chancellor Townsville Hotel

Free Wi-Fi

Free Wi-Fi in rooms

Parking

AUD 15 per day

Luggage storage
24-hour

Late check-in

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

A la carte restaurant

Lobby bar

Shuttle

Paid city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Indoor swimming pool

Rooftop pool

Infinity pool

Overview

The stylish 4-star Grand Chancellor Townsville Hotel provides 24-hour room service, housekeeping and ironing service to ensure guests a comfortable stay. The hotel was opened in 2001, offering accommodation in a 20-story building designed in the contemporary style.

Guests can reach Castle Hill within a 20-minute walk. There are bars, a stadium and an oceanarium in the area.

The hotel features major location with proximity to a lagoon and a rainforest.

Guests can reach Grand Chancellor Townsville Hotel by car from Townsville International airport in 15 minutes.

Rooms

This property offers 200 individual guestrooms complete with climate control, cable TV with on-demand movies, a personal safe, a balcony and a sitting area. Most of the rooms overlook Castle Hill and the Coral Sea enticing guests to enjoy a stunning view. They also feature en suite bathrooms fitted with a shower, complimentary toiletries and terry bathrobes.

Eat & Drink

French dishes are served in the lounge restaurant. Guests can wine and dine at Cowboys Leagues Club and Cafe Bambini, located in the neighborhood.

All visitors are offered a full breakfast for a fee. 

Services

The hotel offers a storage room, a safety deposit box and an elevator along with a business center, a conference room and a photocopier to fulfill the needs of all travelers.

Relax

Grand Chancellor Townsville Hotel provides guests with cribs and meals for their children. Fitness classes and a gym are among the on-site facilities.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible at a location nearby at AUD 15 per day.

The staff at the hotel speaks English, French, Portuguese, Japanese, Chinese, Korean, Bahasa Indonesian.

Year renovated:   2010.  Number of floors:   20.  Number of rooms:   200.

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Facilities

General

  • Non-smoking property
  • Paid parking
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Children are welcome
  • Luggage storage
  • Elevator
  • Currency exchange
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Tennis
  • Golf course

Services

  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Lobby bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Babysitting/Child services
  • Children's menu

Leisure facilities

  • Infinity pool
  • Rooftop pool
  • Indoor swimming pool
  • BBQ facilities

Room view

  • Sea view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Paid in-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Steam shower
  • Hair dryer
  • Towels
  • Room toiletries

Self-catering

  • Refrigerator
  • Electric kettle
  • Cookware/ Kitchen utensils

Bedroom

  • Pillow menu
  • Down comforter

Media

  • Flat-screen TV
  • Internet television
  • Paid movies/Video
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 11 am FREE

Children and extra beds

One child
0 - 2 years
Crib FREE
Existing bedding FREE
All children
3 - 19 years
Existing bedding FREE
There are no extra beds provided in a room. 
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Grand Chancellor Townsville Hotel Townsville location
Show big map »

Hotel Address:

334 Flinders Street, Townsville, Australia, 4810

Get directions
City Center
  • Townsville
    3.6 mi
Airports
  • Townsville International (TSV)
    3.5 mi
Restaurants
  • Cowboys Leagues Club (cuisine: Australian)
    200 ft
  • Shiraz Restaurant & Bar (cuisine: French, Contemporary, Australian)
    100 ft
Parks
  • Reef HQ
    1000 ft
  • Museum of Tropical Queensland
    1700 ft
Beaches
  • The Strand
    2700 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2010
  • Number of floors:
    20
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSHighly RecommendedTownsvilleGrand Chancellor Townsville

According to guest reviews, the hotel has been rated as
Best Family Hotels in Australia

Use Badge

Rooms and availability

Grand Chancellor Townsville photos Room
Standard Twin Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds, 2 Single beds, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • 24-hour room service
    • Air conditioning
    • + More
  • General:Individual air conditioning
  • Work desk
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cribs/baby cots
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Standard|Standard Twin + Breakfast

Grand Chancellor Townsville photos Room
Standard King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Individual air conditioning
  • Work desk
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Standard|Standard King + Breakfast

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Ironing facilities
  • Direct dial phone number
  • Dining:Mini-bar
  • Refrigerator
  • Media:Satellite TV
Grand Chancellor Townsville photos Room
One-Bedroom Apartment
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Super King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Electric kettle
  • Dining area
  • Kitchen unit
  • Refrigerator
  • Kitchenware
  • Stove
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Apartment|One Bedroom Apartment

Grand Chancellor Townsville photos Room
Executive King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Balcony
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Deluxe|Executive King + Breakfast

Grand Chancellor Townsville photos Exterior Hotel information
Executive Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Telephone
  • Bathroom:Bathroom
  • Walk in shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cribs/baby cots
  • Linen
  • Dining:Mini-bar
  • Electric kettle
  • Dining area
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

Suite|Executive Suite

Grand Chancellor Townsville Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Local attractions

  • Botanic Gardens1.4 mi
    Anderson Park, Townsville
  • Billabong Sanctuary4.6 mi
    Bruce Highway, Townsville
  • Townsville Palmetum5.0 mi
    University Road, Townsville
  • North Queensland Military Museum1.7 mi
    Jezzine Barracks, Townsville
  • Townsville Town Common Conservation Park4.7 mi
    Cape Pallaranda Road, Townsville

Near the hotel

  • Perc Tucker Regional Gallery700 ft
    Corner of Denham and Flinders St, Townsville
  • Museum of Tropical Queensland1700 ft
    70-102 Flinders Street, Townsville
  • Maritime Museum of Townsville2200 ft
    42 - 68 Palmer Street, Townsville
  • Queens Gardens Townsville3700 ft
    Corner Paxton Street and Gregory Street, Townsville
  • Reef HQ1000 ft
    2-68 Flinders Street, Townsville
  • Jourama Falls1700 ft
    Townsville, QueenslandAustralia
  • The Strand2700 ft
    The Strand, Townsville

Restaurants nearby

  • Cowboys Leagues Club200 ft

    Address: 355 Flinders Mall

    66% likes this, based on 71 reviews
    Cuisine: Australian

  • A Touch of Salt300 ft

    Address: 86 Ogden Street
    Phone: 07 4724 4441

    67% likes this, based on 107 reviews
    Cuisine: Contemporary
    Price Range: USD 18 - USD 35

  • Cactus Jack's Bar & Grill600 ft

    Address: 21 Palmer Street
    Phone: (07) 4721 1478

    65% likes this, based on 116 reviews
    Cuisine: Mexican

  • Shiraz Restaurant & Bar100 ft

    Address: Level 1, 334 Flinders Mall
    Phone: +6174729007

    69% likes this, based on 35 reviews
    Cuisine: French, Contemporary, Australian
    Price Range: USD 1 - USD 41

  • The Balcony Restaurant400 ft

    Address: Upstairs 287 Flinders Street
    Phone: 07 4771 2255

    65% likes this, based on 94 reviews
    Cuisine: International
    Price Range: USD 9 - USD 42

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2010
  • Number of floors:
    20
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSHighly RecommendedTownsvilleGrand Chancellor Townsville

According to guest reviews, the hotel has been rated as
Best Family Hotels in Australia

Use Badge

Grand Chancellor Townsville Reviews

Guest reviews are submitted by our customers after their stay at Grand Chancellor Townsville

Average guest rating

8.0out of 10
Fabulous
Based on 39 reviews

Rating by category:

Location
7.3
Rooms
7.4
Service
7.5
Value
6.7

Guest reviews

  • Group of friends
    8.8

    I enjoyed the service, and the view from the room was excellent. The room service meal we had was also excellent. The room was quite large and the beds and pillows very comfortable.

    Ther was construction noise due to redevelopment of the city mall from 7.30 am and the airconditioning was also a bit noisy

  • Family with children
    7.8

    The lady that was there when we first arrived was extremely friendly & helpful. There was also a gentleman with her and they gave us lovely advice & directions to the Mag Island ferry. Also offered the valet service. She made us feel very welcome and at home - it was late Thursday night, 28 April 2011. I think I saw her once more during our stay, she gave us a very good first impression not only of the hotel & staff but also of the people of Townsville. Loved the hard & soft pillows in the room. Liked the internet connection in the room and that there was a choice of physical (wire) and remote connectivity. Liked the mini bar. Liked that the safe was big enough to put my laptop into.

    Didn't like that there weren't valances on our single beds for the duration of our stay. Didn't like that the bed hindered access to the cupboard (not too much one can do about it though, given the room shape I suppose). Would've liked fresh (body) towels every day, not just on the days that I put my used towel on the bathroom floor. Didn't like that I booked a standard double room (with 2 double beds), but ended up with a room with 2 single beds.

  • Family with children
    6.2

    Clean room, room attendants were good!

    False fire alarm at the middle of the night!!! It scared the hell out of me and my family!

  • Family with children
    10.0

    Room interior and Hotel design

    none, except for the locals you could hear screaming from the mall below at 3.30am even from the 18th floor??

  • Group of friends
    10.0

    the great service. I used the valet service which was gerat as I don't know the area nor where I could have parked

  • Family with children
    7.0

    the pillows and the brekfeast

    paying for our car to be parked and it was left out on the street

  • Single
    6.6

    Decor was dark and dismal. Dining room over air conditioned

  • Single
    6.6

    I had great views from my window and it was centrally located.

    I don't think it was worth $159.00 a night. I thought that it was worth about $120. In fact, when I booked, I was sure that I was paying $150 a night and was quite surprised when I paid my bill. Also, when I arrived, I asked to be downgraded to just one person, accommodation wise as I thought that this would save me a bit of money and was told that I could not. I thought surely, this could have been organised and because of this I won't go back to this hotel.

  • Older travelers
    7.8

    It was very quite and relaxing. Customer service from staff was excellent. Which is lacking in many other hotels,retail, etc around Australia.

    Finding the mini bar empty on late arrival was disappointing. We were looking forward to relaxing with a nice cold drink when we arrived.

  • Group of friends
    7.4

    I had left my glasses and approx $350 worth of supporters clothing from the cowboys football clubin my room 703. After informing the Hotel they assured me they would look and return my call, which they have not o far?. Total value of the items left behind is around $1000, which includes three supporters shirts/jumpers. All I can infur that this type of service/theft has left a dirty taste in my mouth and I will never stay there again. I have informed other government departments of my concerns with your lack of or questionable lack of honesty.

  • Group of friends
    6.6

    Did not like the fact there is no accommodation for vehicles & had to pay for Valet service to secure my work vehicle. Will not be staying there again for this ONLY reason

  • Single
    7.0

    Room service was available at 6.15am, cafe staff very helpful for meetings

    The mini bar was empty not even a bottle of water, I wont pay $3.00 for a waiter to bring me up water.

  • Single
    9.2

    The Service was impecible. All employee's were very polite. I liked the fact that staff were available 24hrs if you required their assistance.

    I didn't like that they didn't supply a plastic jug for water, I had to order water. They didn't have any cutlery in the room other than spoons to make a cup of tea etc for customers who prefered to buy food and bring to the motel.

  • Family with children
    8.8

    The rate was pretty reasonable and in the city.

    The rooms are very small.

  • Family with children
    10.0

    Good clean accommodation central not too expensive

How to reach hotel

hotel Grand Chancellor Townsville Hotel Townsville location
Show big map »

Hotel Address:

334 Flinders Street, Townsville, Australia, 4810

Get directions
City Center
  • Townsville
    3.6 mi
Airports
  • Townsville International (TSV)
    3.5 mi
Restaurants
  • Cowboys Leagues Club (cuisine: Australian)
    200 ft
  • Shiraz Restaurant & Bar (cuisine: French, Contemporary, Australian)
    100 ft
Parks
  • Reef HQ
    1000 ft
  • Museum of Tropical Queensland
    1700 ft
Beaches
  • The Strand
    2700 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2010
  • Number of floors:
    20
  • Number of rooms:
    200

Hotel Awards

AustralianHOTEL AWARDSHighly RecommendedTownsvilleGrand Chancellor Townsville

According to guest reviews, the hotel has been rated as
Best Family Hotels in Australia

Use Badge